Shipping Policy
- Order Cut‑off & Dispatch
-
-
Order within the on‑site countdown for same‑day dispatch (Mon–Sat, excluding public holidays).
-
Orders after cut‑off or on Sundays/holidays ship next business day.
-
-
Origin
-
All items ship directly from farms in Turtuk, Ladakh - a remote border village.
-
-
Estimated Delivery
-
Domestic (India): 15 - 30 days standard
-
International: Calculated at checkout (duties/taxes apply)
-
-
Rates
-
Standard Default Domestic Rates (free on orders ≥ ₹2,000)
-
International: Variable by destination/weight
-
-
Tracking & Delays
-
Email with tracking info upon dispatch.
-
For delays, email support@turtukd.com with your order ID.
-
-
Failed Deliveries
-
Carriers attempt delivery three times. Returns incur additional charges.
-
If unreachable at delivery, liability rests with you.
-