Shipping Policy

  • Order Cut‑off & Dispatch

    • Order within the on‑site countdown for same‑day dispatch (Mon–Sat, excluding public holidays).

    • Orders after cut‑off or on Sundays/holidays ship next business day.

  • Origin

    • All items ship directly from farms in Turtuk, Ladakh - a remote border village.

  • Estimated Delivery

    • Domestic (India): 15 - 30 days standard

    • International: Calculated at checkout (duties/taxes apply)

  • Rates

    • Standard Default Domestic Rates (free on orders ≥ ₹2,000)

    • International: Variable by destination/weight

  • Tracking & Delays

    • Email with tracking info upon dispatch.

    • For delays, email support@turtukd.com with your order ID.

  • Failed Deliveries

    • Carriers attempt delivery three times. Returns incur additional charges.

    • If unreachable at delivery, liability rests with you.