Returns, Cancellations & Refunds

  1. Free Cancellation

  2. Returns Eligibility (within 7 days)

    • Defective, damaged, or incorrect items

    • Unopened, unused products in original packaging

    • Hygiene‑sealed/perishable items are non‑returnable

  3. How to Return

    • Email support@turtukd.com with order number, reason, and photos (for defects) within 3 days of delivery.

    • Ship items back within 7 days of approval, at your expense.

  4. Refunds

    • After inspection of original product, refunds (excluding original shipping) processed within 5–7 business days.

    • In case of our error, we cover return shipping.

  5. No‑Exchange Policy

    • Please return unwanted items and place a new order for a different size or variant.