Returns, Cancellations & Refunds
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Free Cancellation
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No cancellations are possible, email for support support@turtukd.com.
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Returns Eligibility (within 7 days)
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Defective, damaged, or incorrect items
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Unopened, unused products in original packaging
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Hygiene‑sealed/perishable items are non‑returnable
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How to Return
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Email support@turtukd.com with order number, reason, and photos (for defects) within 3 days of delivery.
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Ship items back within 7 days of approval, at your expense.
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Refunds
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After inspection of original product, refunds (excluding original shipping) processed within 5–7 business days.
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In case of our error, we cover return shipping.
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No‑Exchange Policy
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Please return unwanted items and place a new order for a different size or variant.
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